As an Engagement Manager, you will ensure delivery of a best in class product, ensure a seamlessexperience, and ensure our client business goals are met.
- Drive execution of client solutions using Unqork’s platform. Help clients define business goals andmeasure our success against these goals.
- Lead client engagements and act as a project manager for the entire project lifecycle. This includes end to end ownership of engagement from definition of milestones and scope,prioritization of next steps, and definition of path forward in partnership with client.
- Work closely with Implementation team and engineering team, to understand client requirements, troubleshoot and identify root cause of issues.
- Partner with product and engineering teams to develop new, innovative capabilities to integrate inthe overall product roadmap.
- Manage client relationships, client satisfaction and retention.
- Research and stay informed of industry trends relative to Unqork positioning, service mix, and account focus.