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Robert Landon

Unqork Named Leader in Everest Group Insurance Customer Experience Orchestration PEAK Matrix® Assessment 2025

Recognition highlights Unqork’s leadership in powering digital-first, AI-enabled customer experiences for top global insurers

We are very proud to announce that Unqork has been named a Leader in the Everest Group Insurance Customer Experience Orchestration (CXOP) PEAK Matrix® Assessment 2025

Unqork’s AI-first enterprise development platform accelerates delivery of secure, governed solutions and fast-tracks legacy modernization, while eliminating technical debt. From acquisition and onboarding to servicing and claims, Unqork helps some of the world’s larger insurers transform the way they orchestrate experiences to meet rising customers expectations, reduce service costs, and accelerate product iteration

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Everest Group’s trusted, unbiased evaluations consider key factors such as vision, capabilities, talent availability, market impact, and cost. To create the CXOP PEAK Matrix Assessment, the Everest Group team evaluated 17 leading tech providers, focusing key capabilities of a digital-first operating model that support modern CX, including:

  • End-to-end journey orchestration
  • Scalability of cloud architectures
  • Operationalized AI and agentic AI
  • Measurable business impact

“This recognition is an exciting milestone for us and highlights the tangible value we’re delivering every day as insurers modernize and elevate their customer experiences,” said C.K.  Kothari, Head of Global Insurance and Healthcare, Unqork. 

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