A Modern Technology Kit for Insurers: Transforming Client Experiences in a New Era

COVID has pushed insurers to handle customer-facing tasks remotely. Cognizant discusses working with enterprise partners AWS & Unqork to develop a Life eApplication Starter Kit to address this gap.

 

Carriers are making significant investments in technologies for their agents. Current investments like better lead management are focused on helping agents when not with customers. The COVID pandemic has pushed the industry to look for ways to handle customer-facing tasks digitally, rather than in-person. In response, Cognizant has worked with enterprise partners AWS and Unqork to develop a Life eApplication Starter Kit. 

 

Cognizant Insurance Alliance and Partnership Leader Rajamuthiah Nellaiappan and Senior Director, ISG North America Chandan Gokhale join Christian Barrera, VP Alliances & Ecosystem at Unqork, for a session at Unqork’s inaugural Create event. Rajamuthiah and Christian discuss the power of partnerships in accelerating value realization, while Chandan provides more details on this exciting modern technology kit for insurance companies to leverage in their digital transformation.

 

“Unqork is a key insurance strategic partner. Within Cognizant, we have a dedicated Unqork Center of Excellence team delivering a wide spectrum of use cases, touching on customer experience, improving the operational efficiency and using automation, and improving customer service excellence,” Rajamuthiah says. “We do all those things by setting up a foundational framework so that you can use the first use case deployment as a launchpad to drive digitization across the insurance value chain within your enterprise.”

 

 

 

The Kit includes contextual advice during customer conversations, pre-filling of form fields to avoid repetitive questions, and flexibility to leverage APIs from an ecosystem of vendors to speed up the overall process for the customer. According to Chandan, “The flexibility to leverage Unqork’s ecosystem of plugins makes it easier to address previously time-consuming steps like medical data retrieval or customer signatures. All of this can now be digitized with minimal effort needed.”

 

To view the demo of the Starter Kit in action, watch the video above.