Build and maintain a system of statuses within a bespoke case management application faster and easier with Unqork’s Status Blueprint Accelerator.

Building an effective case management system to collect, organize, and resolve customer service cases across any channel can be a complex and tedious undertaking. At the core of any case management system are a series of statuses, actions, and checklist items that power workflows for each case type an organization manages. However, using traditional approaches to build and maintain this bespoke status management system is expensive, takes a long time to build, and lacks the flexibility required to easily maintain and scale as business needs evolve. Further, the lack of transparency into references and dependencies across components and modules within a bespoke status management system makes iterations extremely arduous and error-prone.  

Unqork’s Status Blueprint Accelerator transforms the creation of a bespoke status management system by centralizing and standardizing statuses, actions, and checklist items as a dynamic component of a case management application. Accounting for roughly 75% of common use cases, the accelerator provides a framework for Solution Architects to easily plug in their statuses and workflows—enabling status blueprints to be defined in minutes rather than hours. Because the Status Blueprint Accelerator is codeless and portable, Solution Architects can extend the framework to handle custom statuses and workflows, as well as bring components of the status blueprint into the larger application. With the Status Blueprint Accelerator, gain the needed transparency and flexibility to iterate and scale for future business needs.